Job Overview

Job type

• Permanent

• Full-time

Shift and schedule

• Night shift

• Rotational shift

• Evening shift

• US shift

 

Location

Mumbai, Maharashtra

 

Benefits

Pulled from the full job description

• Commuter assistance
• Health insurance
• Provident Fund

 

Full job description

WE ARE HIRING FOR GRACE STAFFING SERVICES (VIKHROLI BRANCH)

Job Title: Travel Expert – Ticket Booking/Refund/ Cancellation/Reschudiling
Shift: US Rotational Shifts (Night Shifts)
Working Days: 6 Days a Week (1 Rotational Offs)
Mode: Work-from-office

Job Description:

We are hiring Travel Experts for a customer service role where you will handle airline travel-related queries, bookings, and complaints. In this role, you’ll provide support to international customers, assisting with flight reservations, cancellations, changes, and addressing any travel-related concerns. The role requires working in US rotational shifts, including night shifts.

Key Responsibilities:

• Handle inbound customer queries regarding flight bookings, cancellations, changes, and general travel-related questions.
• Resolve customer complaints and provide solutions in a timely and professional manner.
• Assist customers with the booking process, ensuring accurate information is provided for international travel.
• Maintain records of all customer interactions and ensure issues are tracked and resolved.
• Meet performance goals including customer satisfaction, response time, and call quality.

Eligibility:

• HSC or Graduate (Minimum 1-2 year of Travel Domain Experience ( Travel Consultant/Travel Expert/Airline Ticket Bookings).
• Experience in Travel Based Airline domain or customer support in Airline Ticketing is preferred.
• Excellent communication skills in English.
• Comfortable working in US rotational shifts and night shifts.
• Must be okay to travel to the office.
• Pick-up and drop-off transportation provided by the company.
• Hands on Knowledge & Experience on Amadeus/Sabre/Galelio/World of Span

What We Offer:

• Competitive salary and performance-based incentives.
• Pick-up and drop-off facility provided.
• Opportunities to grow and develop your career in the travel industry.

Job Types: Full-time, Permanent