Job Overview

Position: Corporate Travel Consultant
Work Type: Full-time
Shift and Schedule: Weekend availability, Night shifts

Location: Gurugram, Haryana

About American Express Global Business Travel (Amex GBT)

At Amex GBT, we find inspiration in travel as a force for good, and through our work, we aim to make a significant impact on the industry. We are committed to helping our associates succeed in an inclusive and collaborative culture where every voice is valued.

Are you ready to explore a career path? Begin your journey with us.

Job Overview

As a Corporate Travel Consultant, you'll join our talented remote team, providing exceptional support to our corporate clients. We take pride in our inclusive culture, growth in travel technology, internal promotions, and career development opportunities. Many of our Traveler Care leaders started in this role, and you’ll find us in nearly every department at Amex GBT.

You will be part of a skilled team of Corporate Travel Consultants, working at our office and reporting to a Team Coach.

What You’ll Do

• Work in a 24/7 team with flexible shifts (days, evenings, weekends).
• Act as a Travel Consultant and Expert for one or more corporate business accounts, offering solutions and addressing client travel needs.
• Manage domestic and international travel for air, rail, car, and hotel bookings using Global Distribution Systems (GDS), including Saber, Apollo, Galileo, and Amadeus.
• Provide consultative advice and recommend additional services (e.g., hotels, cars), ensuring compliance with the client's travel policy and requirements.
• Follow all legal and regulatory standards, including required training and authorizations.
• Meet personal and team performance goals, proactively reviewing metrics to improve performance.
• Handle end-to-end booking processes through phone, email, chat, or office systems.
• Maintain a multi-channel support environment, focusing on key performance metrics such as customer satisfaction (CSAT) and call service standards.
• Ensure excellent client relations by following up on special requests and fulfilling travel needs according to the daily call plan.
• Mentor and guide junior Travel Consultant team members on a case-by-case basis.
• Demonstrate enthusiasm and adhere to company ethics, values, and compliance standards.
• Handle bookings via phone, email, or chat for air, rail, hotel, and car rentals.
• Research and resolve booking issues related to reservations/PNRs, ensuring quality and accuracy.

What We’re Looking For

• Detailed understanding of fares and booking rules for air, rail, hotel, and car travel.
• Experience with booking air, rail, hotel, and car rentals, and handling ticket exchanges.
• High proficiency in one or more GDS systems: Saber, Apollo, Galileo, or Amadeus.
• Previous experience in a high-touch service environment with measurable performance metrics.
• Background in business travel or leisure reservations is required.
• Passion for excellence in customer service.
• Strong professional communication skills (both written and verbal).
• Ability to work independently and resolve issues with clients or providers.
• Problem-solving skills, with a focus on process improvement.
• Ability to work under pressure, multitask, and maintain professionalism while adapting to change.
• Ability to influence your team and peers positively.
• Learning agility and the ability to act on constructive feedback.
• Strong knowledge of travel trends and industry standard practices.
• Willingness to work flexible hours, including after-hours shifts and weekends.

Location

Gurugram, India

The #TeamGBT Experience

At Amex GBT, we offer a balanced approach to work and life:

• Flexible benefits tailored to each country, including health and welfare plans, retirement programs, parental leave, adoption assistance, and more.
• Travel benefits: Access weekly offers from major travel suppliers for flights, hotels, cruises, and car rentals.
• Learning and development: Global tuition assistance, over 20,000 courses on our learning platform, leadership training, and priority access to internal job openings.
• Diversity, Equity, and Inclusion: Participate in global DEI groups and initiatives to drive awareness and action.
• Wellness resources: Support for your mental and emotional well-being, available to you and your family.

Equal Opportunity Employment

Amex GBT is committed to equal opportunity for all employees. We do not discriminate based on age, sex, gender, pregnancy, race, color, citizenship, religion, disability, or any other legally protected characteristic.

If you need accommodations due to a disability during the hiring process, please inform your recruiter.

Don’t Meet Every Requirement?

If you're passionate about our mission and believe you would be a great fit for the team, don’t worry about checking every box. We encourage you to apply anyway—you might be just the person we’re looking for!