Job Overview

Job Title: IT Operations Consultant

Company: Optum (UnitedHealth Group)
Location: Gurugram, Haryana
Job Type: Full-time
Benefits: Health insurance

About Optum:

Optum is a global healthcare organization powered by advanced technology and dedicated to helping millions of people live healthier lives. At Optum, we believe in diversity, inclusion, and advancing health equity. Our culture promotes collaboration, innovation, and impactful work that contributes directly to better health outcomes.

Position Overview:

We are seeking a detail-oriented IT Operations Consultant to join our team. The successful candidate will monitor and manage operational systems, troubleshoot technical issues, optimize IT processes, and prepare performance reports. This role requires a solid understanding of IT infrastructure, analytical thinking, and organizational capabilities.

Primary Responsibilities:

• Monitor and operate computer and peripheral equipment to ensure seamless IT operations.

• Review, analyze, and modify programming systems, including coding, testing, debugging, and installing software.

• Evaluate system specifications, input/output processes, and hardware/software compatibility.

• Provide consultation on ongoing projects and existing applications.

• Ensure the timely completion of scheduled tasks and overall health of operating systems.

• Oversee environmental health and assist with incident management to improve service continuity.

• Develop and refine processes to support incident resolution and service restoration.

• Maintain documentation for hardware, applications, and systems; implement corrective actions as needed.

• Build and maintain effective relationships between technology and business teams.

• Act as a liaison between operations teams and support teams during incidents and critical events.

• Prepare and present technology performance metrics and reports to business leaders.

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• Experience in systems management, IT operations, or business relationship management.

• Strong analytical, problem-solving, and organizational skills.

• Proficiency in systems programming and software operations.

• Excellent interpersonal and communication skills.

• Proven ability to build and maintain professional relationships across teams.

Additional Notes:

• This position requires flexibility and may involve changes in work location, team structure, shifts, and policies based on business needs.

• Optum and UnitedHealth Group are committed to inclusivity, sustainability, and addressing healthcare disparities.

Join us to start Caring. Connecting. Growing together.
Be part of a global organization that makes a difference every day.

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