Job Overview

Job Title: Customer Experience Manager – gTech Ads
Company: Google
Job Type: Full-time
Location: Gurugram, Haryana (also open to Hyderabad, Telangana)

???? Minimum Qualifications

• Bachelor’s degree or equivalent practical experience

• 5+ years of experience in project/program management, consulting, or a client-facing role

• Willingness to work non-standard hours aligned with customer requirements

???? Preferred Qualifications

• MBA or Advanced degree in Management, Business, or related field

• Experience with Google Ads or similar online advertising solutions

• Background in account/campaign management, technical troubleshooting, or customer support

• Strong skills in business analytics, dashboard development, and strategic recommendations

• Excellent communication and stakeholder management skills

???? About the Role

gTech Ads is Google’s hub for support and services across the full Ads product ecosystem. The team ensures advertisers—small to large—get the most from Google Ads and Publisher products. We partner with Sales, Product, and Engineering teams to develop scalable tools, deliver media solutions, and resolve complex technical issues for millions of customers globally.

This role places you at the intersection of client success and technical expertise, supporting advertisers in unlocking the full potential of Google Ads through tailored assistance, data-driven insights, and high-touch service.

???? Responsibilities

• Own and drive top-tier customer experiences for a portfolio of Google Ads clients

• Resolve complex technical and operational issues, ensuring high client satisfaction

• Monitor and optimize customer metrics such as issue resolution time and product adoption

• Collaborate with Google’s internal teams: Sales, Product, Engineering, and Policy

• Act as a strategic partner and trusted advisor throughout the customer journey

• Lead or contribute to projects that improve product functionality, service delivery, and support models

???? Why Join gTech Ads at Google?

At Google, we’re not just about products—we’re about progress. The gTech Ads team brings our technology to life for customers around the world. Through a combination of technical expertise and customer insight, we enable advertisers to succeed in the ever-changing digital landscape.

Explore more about gTech (link placeholder)

???? Equal Opportunity Commitment

Google is an equal opportunity employer. We value diversity and inclusivity, and ensure equal access to employment opportunities regardless of race, gender, sexual orientation, age, disability, or background. Learn more:

• Google’s EEO Policy

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• Accommodations for Applicants

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