Job Overview

Job Title: Ticketing Executive

Location: Gurugram, Haryana
Shift: Rotational shift
Employment Type: Full-time

Job Overview and Responsibilities

The Ticketing Executive is responsible for managing ticket-related activities, including the creation, issuance, reissuance, cancellations, and modifications of domestic and international tickets. The role requires experience in CRS systems like Amadeus/Galileo and a deep understanding of various ticketing processes and schedules.

Key Responsibilities:

• Ticket Creation & Management:

  • Creation of PNRs (Passenger Name Records), issuance, re-issuance, cancellations, and changes of travel dates.
  • Handling voluntary and compulsory changes as per customer requests.

• Experience with Systems & Schedules:

  • In-depth knowledge of Amadeus/Galileo CRS systems.
  • Managing domestic and international ticket issuance, updates, and corporate fares.
  • Handling global schedules and destinations, corporate fares, and ensuring timely airline updates.

• Working Environment:

  • Ability to work both in-office and remotely (depending on company needs).

• Ticketing Types:

  • Experience in handling B2B, corporate, and SOTO (Sales Organization Travel Office) ticketing.

Required Qualifications and Skills:

• Educational Requirements:

  • Any graduate with a strong understanding of ticketing.
  • Diploma/Certification in Travel & Tourism or IATA Certification is preferred.

• Experience:

  • Minimum of 1 year of experience in the travel industry, specifically in ticketing.

• Skills:

  • Excellent communication and interpersonal skills.
  • Strong knowledge of ticketing processes, including CRS systems (Amadeus/Galileo).

• Work Environment:

  • Must be comfortable with rotational shifts.