Job Overview

Traveler Counsellor – Amex GBT

???? Location: Mumbai, Maharashtra
???? Schedule: Monday to Friday | Hybrid (3 days in-office, 2 days WFH)
???? Type of Work: Full-time

About Amex GBT

At Amex GBT, we believe travel is a force for good. We offer an inclusive and collaborative work culture where your voice is valued. If you're looking for a dynamic career in travel, this is your opportunity to make an impact in the industry.

Role Overview

As a Traveler Counsellor, you will provide an outstanding travel service experience for corporate business customers. You will be responsible for arranging domestic and international travel while ensuring compliance with customer policies and regulatory requirements. This is a high-touch service role requiring strong problem-solving skills, attention to detail, and a customer-centric approach.

Key Responsibilities

✔ Act as a Travel Advisor for corporate clients, offering creative and timely travel solutions.
✔ Arrange and book domestic and international travel (air, road, rail, and accommodations).
✔ Ensure compliance with client travel policies and regulatory requirements.
✔ Meet and exceed customer service expectations and performance indicators (CSAT, supplier partnerships, sales of preferred air/hotel partners, etc.).
✔ Work in a multi-channel environment, handling calls, emails, and messages.
✔ Maintain confidentiality and protect personal traveler information.
✔ Proactively resolve customer issues and suggest process improvements.
✔ Collaborate with team members and managers to enhance overall service quality.

Qualifications & Skills

???? Experience:
✔ Knowledge of air, rail, hotel bookings, travel documents, and exchange calculations.
✔ Experience with leisure, business, or airline reservations.
✔ Proficiency in Sabre GDS (preferred).

???? Soft Skills:
✔ Passion for excellence in client service.
✔ Professional communication (written & verbal).
✔ Strong problem-solving abilities and ability to work independently.
✔ Team player with a growth mindset and openness to feedback.

???? Work Hours:
✔ 9-hour shift starting between 12 PM - 3 PM.
✔ Monday to Friday hybrid model (3 days in-office, 2 days remote).

Employee Benefits

???? Work-Life Balance: Flexible benefits available from day one.
???? Health & Welfare: Insurance plans, retirement programs, parental leave, adoption assistance.
???? Travel Perks: Exclusive discounts on flights, hotels, cruises, and car rentals.
???? Learning & Development: Tuition assistance, 20,000+ online courses, and leadership training.
???? Diversity & Inclusion: Join global Inclusion Groups to discuss challenges, awareness, and action.
???? Well-being Resources: Mental and emotional health support for employees and their families.

Equal Opportunity Employer

At Amex GBT, we are committed to diversity, equity, and inclusion. We provide equal employment opportunities regardless of age, gender, race, religion, disability, or any protected characteristic.

If you need reasonable accommodation during the hiring process, please inform your recruiter.

What if you don’t meet every requirement? Don't hesitate to apply! If you’re passionate about our mission and believe in your potential, we’d love to hear from you.

???? Start your journey with Amex GBT today!