Job Overview

Job Title: Travel Consultant – International & Domestic Travel (FCM)

Job Type: Full-time
Location: Mumbai, Maharashtra
Company: FCM, part of Flight Centre Travel Group (FCTG)
Job ID: 525801

About FCM:

FCM is one of the world’s largest travel management companies and a trusted partner for national and multinational organizations. Operating in 97 countries with a 24/7 presence, FCM delivers exceptional personalized business travel services through cutting-edge technology and global expertise. A part of the ASX-listed Flight Centre Travel Group, FCM stands out in the travel tech space with exclusive client solutions and services via FCM Consulting and FCM Meetings & Events.

Job Purpose:

To deliver exceptional service in international and domestic travel management. You will assist clients with end-to-end travel booking needs, provide alternative solutions, and work cross-functionally with internal teams to deliver excellence.

Key Responsibilities:

• Assist clients with domestic and international travel bookings, including air tickets, rail, hotel, and car rentals

• Provide support with reservations, changes, cancellations, and alternatives

• Monitor GDS queues and ensure SLA adherence

• Stay updated on airline policies, regulations, and industry news

• Collaborate with departments like MIS and Finance for data sharing and debt recovery

• Offer proactive support in customer service to exceed expectations

Educational Qualification:

• Graduate (IATA Certification preferred)

Experience & Skills Required:

• Minimum 3+ years in International & Domestic Travel/Ticketing

• Strong knowledge of Amadeus (CRS)

• Expertise in international fares, routings, and visa processes

• Familiarity with travel documentation norms (passports/visas)

• Strong communication skills and customer-centric approach

Work Perks & Benefits:

• Competitive market-aligned salary

• Health Insurance, Accidental & Term Insurance

• Paid Annual Leave – We believe in "No Leave = No Life"

• Global career opportunities within FCTG

• Access to travel discounts & perks

• Fun, energetic culture with frequent team celebrations & global gatherings

• Focus on employee well-being and work-life balance

• Recognized as a Top Workplace for 4 consecutive years

• Inclusive, diverse, and collaborative work environment

• Paternity Leave for quality family time

• Reward & Recognition at Buzz Nights and annual Global Gatherings

Why Join Us?

• Be part of a global family of passionate travelers ("Flighties")

• Career advancement opportunities across 20+ countries

• Innovation, collaboration, and empowerment culture

• A chance to contribute to real change and global growth

• We celebrate YOU—your uniqueness, identity, and dreams

???? Love for Travel | Passion for Service | Global Opportunities
???? Apply Now | Refer a Friend | Explore Your Brightness of Future

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