Job Overview

Job Details

Position: Travel Expert / Account Manager / Relationship Manager (RM)
Location: Mumbai, Maharashtra, India
Work Type: Full-time
Work Hours: Flexible working hours (between 10:30 AM and 10:30 PM)

About the Opportunity

Are you a versatile travel expert? This is a great opportunity to use your wide-ranging skills to the fullest. We are looking for a friendly and focused travel expert to join our growing team. The ideal candidate should be aggressive, results-driven, and goal-oriented.

Your Role

You will assume 3 roles in the organization:

1. Travel Consultant (TC) / Account Manager / Relationship Manager (RM)
2. Customer Support Representative (CSR)
3. Agent / Business Development Representative (BDR)

Key Responsibilities

As a Travel Consultant/Account Manager/Relationship Manager (RM):

• Provide travel consultation, booking (reservations), and post-travel management.
• Manage retail, walk-ins, counter sales, corporate and sub-agent clients.
• Handle inbound and outbound calls, emails, and chat (including texting).
• Attend sales calls, convert leads, and follow up with clients.

As a Customer Support Representative (CSR):

• Interact with clients via phone, email, and chat for assistance.
• Use customer service frameworks and systems (ticketing/case generation).
• Draft emails, troubleshoot concerns, and offer resolutions to clients.
• Handle clients with patience, professionalism, and grace, including difficult situations.

As a Sales Leader:

• Manage retail, walk-ins, counter sales, corporate clients, and sub-agents.
• Promote the company’s benefits and convert prospects into clients.
• Maintain strong relationships with clients and follow up with offers and services.
• Understand and apply client billing and payments.

Preferred Qualifications

• Educational Requirements: Bachelor's degree and relevant certifications in travel management.
• IATA Certification/Accreditation is mandatory.
• Experience: 3+ years of experience in an IATA travel agency as a Travel Consultant.
• Experience with airport reservation counters is an added advantage.
• Certifications from travel associations such as TAFI, TAAI, ASTA, IATO, PATA, and UFTAA are a plus.
• Training in customer service is a bonus.

Skills and Competencies

As a Travel Consultant / Account Manager / Relationship Manager (RM):

• In-depth knowledge of domestic and international flight reservations (CRS - Amadeus, Galileo, Saber).
• Understanding of flight pricing, ticketing processes, and fare rules.
• Expertise in handling group bookings, cancellations, rebookings, upgrades, and extra services (meal, seat, baggage).
• Experience with visa and special requirements, travel insurance, and forex management.
• Familiarity with IATA and BSP procedures.

As a Customer Support Representative (CSR):

• Proficiency in spoken and written English and Hindi.
• Familiarity with customer service systems and software, including ticket/case generation.
• Excellent email drafting and communication skills.
• Ability to handle challenging customers with patience and professionalism.

As a Sales Leader:

• Strong interpersonal and negotiation skills.
• Expertise in generating leads and managing retail, walk-ins, and corporate sales.
• Knowledge of administrative processes such as billing and follow-ups.

Other Key Competencies:

• Ability to thrive in a dynamic, demanding startup environment.
• Quick learning and adaptability.
• Positive attitude and strong teamwork abilities.
• Capability to work in shifts.

Benefits

• Flexible work hours
• Mobile phone reimbursement
• Lucky draw schemes