Job Overview

Job Title: Travel Consultant

Company: Amex GBT
Job Type: Full-time
Location: Mumbai, Maharashtra
Work Type: Hybrid (3 days in-office at Goregaon, 2 days work from home)
Shift Schedule: Monday to Friday
Shift Timings (as per UK & US markets):

• 12 PM – 9 PM

• 2 PM – 11 PM

• 5 PM – 2 AM

• 6 PM – 3 AM

• 8 PM – 5 AM

About the Company:

At Amex GBT, we see travel as a force for good. Join a collaborative and inclusive culture where your voice matters and your career can flourish. Many of our leaders began their journeys in this role — and we support growth through promotions and development opportunities.

Role Overview:

As a Travel Consultant, you’ll deliver exceptional service to our corporate clients, assisting with travel arrangements for both individuals and groups. Your role includes booking domestic and international travel, offering tailored solutions, and ensuring compliance with client policies.

Key Responsibilities:

• Advise and book air, rail, road, and accommodation for corporate clients

• Research travel options and proactively offer additional services

• Use GDS platforms (Sabre preferred; Apollo, Galileo, Amadeus also used)

• Ensure compliance with client policies and industry regulations

• Handle special requests and provide excellent telephone service

• Collaborate with your team for mutual support and service excellence

Who We’re Looking For:

• Passion for delivering exceptional customer service

• Expertise in GDS (Sabre preferred)

• Strong verbal and written communication skills

• Meticulous attention to detail and professional integrity

• Experience in business or leisure travel, or airline reservations

• Ability to resolve client issues independently or with suppliers

• Openness to feedback and strong teamwork

Benefits & Perks:

• Work flexibility: Hybrid work model (office & remote)

• Travel perks: Weekly travel deals on flights, hotels, cruises, and car rentals

• Learning & development: Global tuition support and 20,000+ course access

• Health & wellness: Mental health resources for you and your family

• Inclusive culture: Join employee resource groups that champion Diversity, Equity, and Inclusion

• Additional benefits: Health insurance, retirement programs, parental leave, adoption assistance, and more

Equal Opportunity Statement:

Amex GBT values diversity and inclusion. We provide equal employment opportunities to all individuals and reasonable accommodations for persons with disabilities during the hiring process.

Don’t meet every requirement?

If you're excited about this role and believe you could contribute, we encourage you to apply. You may be the perfect fit, even if you don’t check every box!

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